Professional School Support in Hildesheim, Hanover & Surrounding Areas.
Frequently asked questions briefly
and clearly answered
For Families
Who is TeamLike School Support and why should we choose you?
We are an experienced provider in the field of school support and are committed daily to ensuring that children with special educational needs receive the best possible support in their school life. What distinguishes us: We work with carefully selected school support assistants, place great importance on personal and transparent communication with families and schools, and are a reliable point of contact for you from the first inquiry to well beyond the start.
In which regions and districts do you operate?
We are currently active in the districts of Hildesheim, Hanover, and Peine, as well as the surrounding regions. Are you unsure whether we operate in your region? Please contact us.
What is school support and what are its tasks?
School support assists children in their daily school life to enable them to participate as independently as possible in lessons. Depending on the child’s individual support needs, a school support assistant has the appropriate skills and qualifications for the best possible care.
What are the benefits of school support for my child?
It enables the child to participate in lessons, supports them with individual challenges, and promotes social and academic learning. The school support assistant accompanies the child, in coordination with the teachers, throughout their entire school day.
Is school support only for children with disabilities?
No, school support is not exclusively for children with disabilities. Children with special educational needs, such as those with emotional, social, or learning difficulties, can also receive school support if it enables them to participate better in daily school life.
Who is entitled to support?
In principle, all children with physical, mental, or emotional impairments are entitled to school support. The prerequisite is that additional support has been applied for and approved. This usually requires medical reports or psychological assessments.
For which types of schools can school support be utilized?
School support can generally be claimed for various forms of assistance. It can take place in regular classes as well as in special schools. School support is also possible for school activities outside the classroom and for excursions, by arrangement. In addition to use in schools, school support can also be deployed in daycare centers.
Who bears the costs?
All costs for school support are usually covered by the youth welfare office (Jugendamt) or the social welfare office (Sozialamt). Approval must be granted for this. Organizational costs for, e.g., introductory meetings or postage for sending applications are not covered.
How do I apply for school support?
The application for school support can usually be submitted to the responsible youth welfare office or social welfare office. Further information and contact addresses can be found here.
Which documents or proofs are required for the application?
To apply for school support, you will need the necessary application forms from the cost bearers. Medical reports or psychological assessments are usually also required.
Can I get help with the application process?
Yes, you can receive support with the application. Usually, the youth welfare office, social welfare office, or specialized counseling centers will help you apply for school support and provide information on the required documents and procedures. We are also happy to support you within our capabilities.
Can the application for school support be rejected?
Yes, the application can be rejected. In this case, you can file an appeal or seek legal advice. If you do not yet have approval, please contact us in advance to clarify any open questions and accelerate the approval process.
How long does it take to get school support?
The approval process lies with the cost bearer; we have no influence over it. We usually find a suitable support person within a few days, or at most a week.
Do I have to reapply for school support every year?
Yes, the need usually has to be re-evaluated and reapplied for each school year. The necessary details are communicated by the cost bearer as part of the approval.
Who is responsible for me at the authorities?
For all questions regarding integration assistance in the Hildesheim district, please visit the official page for integration assistance for adults with disabilities and for children and young people with physical and mental disabilities.
What happens specifically after approval?
Once approval is granted, we will take the next step with you: We will find a suitable school support assistant for your child, organize a personal introductory meeting, and coordinate the start date with the school and family. Our goal is to make the transition as smooth and quick as possible.
How does the initial meeting work?
The introductory meeting takes place in a relaxed setting. Depending on your preference, it can be at your home, at school, or in our office. During this meeting, the child, parents, and the potential school support assistant get to know each other. We discuss your child’s needs and wishes, clarify any open questions, and jointly assess if there is a good connection. Only when all parties feel comfortable will the start be planned.
Who decides which school support assistant is suitable for my child?
Before a child can start with one of our school support assistants, a personal introductory meeting takes place, either at the institution, at the family’s home, or in our office. The decision is then made in cooperation with the provider, the school, and often the parents.
Will my child be picked up from home and accompanied to school?
As a rule, school support only includes assistance at school and not transportation from home to school. For the school commute, additional assistance such as a transport service can be applied for through the youth welfare office or social welfare office if there is a special need.
How does communication between the provider, school, and family work?
We place great importance on regular and open communication. As a provider, we serve as the central point of contact for families, schools, and school support assistants. If there are changes in your child’s behavior, challenges in daily school life, or organizational questions, we are available and act together with all involved parties. Additionally, regular coordination meetings take place as needed.
As a parent, can I influence the work of the school support assistant?
Yes, absolutely. Parents know their child best and are important partners for us. Your feedback on your child’s needs, preferences, and behavior directly influences the work of the school support assistant.
What happens if the school support assistant is absent due to illness or vacation?
As a provider, we are responsible for you, the school support assistant, and your child. We usually organize a substitute or alternative solutions. For this purpose, we work with, for example, temporary staff or partner organizations. However, an immediate replacement cannot be guaranteed for short-term absences.
Can the school support assistant be changed if my child or I are dissatisfied?
A change is generally possible immediately. Please seek a personal conversation with us and your school support assistant immediately if you notice problems, are unsure, or perceive changes in your child’s behavior.
What happens if my child changes schools?
A change of school usually affects the existing approval. Often, the need must be reapplied for and re-examined by the cost bearer. We will accompany you through this process, inform you early, and help you avoid a gap in support. Whether the previous school support assistant can accompany the change depends on various factors, such as the place of residence.
What happens if my child is sick for a longer period?
If your child cannot attend school for a longer period due to illness, school support will be suspended during this time. We will remain in contact with you and jointly plan the re-entry as soon as your child is well again. In the case of very long absences, it may be necessary to report this to the cost bearer, depending on the approval.
How do you handle sensitive data and information about my child?
The protection of your personal data and that of your child is very important to us. All information is treated confidentially and only passed on to involved specialists as far as necessary for the support. We always act in accordance with the General Data Protection Regulation (GDPR). If you have any questions about data protection, please do not hesitate to contact us. Our current data protection policy can be found here.
How can I reach you if there is an urgent problem?
We are available for you. Our contact details can be found on this page. For urgent matters, we recommend calling directly. We strive to respond as quickly as possible in such situations and find a solution together with you.
For School Support Assistants
What are the main tasks of a school support assistant?
School support assistants support children with special educational needs in their daily school or kindergarten life to enable them to participate actively. The form of support varies depending on the children’s needs, from mere accompaniment to active physical support (e.g., for children with limited mobility).
Which children does a school support assistant support?
In principle, all children who have been certified with an impairment in their participation in education can be supported. These can be, for example, emotional or social impairments, as well as physical or mental ailments.
In which types of schools is school support used?
School support assistants work in primary schools, secondary schools, special schools, and sometimes in vocational schools. Deployment in kindergartens or daycare centers is also possible.
Does the school support assistant only provide support during lessons or also during leisure and support situations?
Support is also provided in leisure and support situations, depending on the child’s needs. The extent of support is discussed individually in consultation with us as the provider and the institution.
What role does school support play during breaks and extracurricular activities?
The school support assistant also supports the child during breaks and school trips to promote social interactions. The extent of support is discussed individually in consultation with us as the provider and the institution.
Is a school support assistant responsible for transporting the child?
No, a school support assistant is generally not responsible for transporting the child. The task of the school support assistant usually begins only at school. If the child requires support on the way to school due to special circumstances, this is organized through a separate transport service.
How closely does the school support assistant work with teachers, parents, and school staff?
Communication between the school support assistant and the teachers or care staff of the institution is very close. This is to ensure optimal support for the child. Likewise, the presence of a school support assistant should not distract other children too much.
Which personal qualities and competencies are important for working as a school support assistant?
In principle, enjoyment and motivation in dealing with children should be a basic prerequisite. Depending on the situation, school support requires a high degree of patience, empathy, and flexibility. Resilience is also an important quality.
What qualifications are required to work as a school support worker?
There are different forms of support needs. Usually, a pedagogical or social qualification is preferred if the child’s individual needs require it. Career changers can also work as school support assistants if they have the necessary aptitude and motivation.
Can I become a school support assistant as a career changer without a pedagogical qualification?
Yes. What matters is enjoyment in working with children and a willingness to learn.
Do I need an extended certificate of good conduct?
Yes. Since you will be working with minors, an extended certificate of good conduct (§ 30a BZRG) is legally required and a prerequisite for employment with us. You can apply for the certificate of good conduct at your local municipal administration. We will be happy to assist you if you have any questions about the process.
How do I apply and what happens after my application?
Starting is straightforward: Simply send us your application by email or via our contact form on the website. We usually get back to you within a few working days. If everything fits, a personal introductory meeting follows, where we jointly assess whether the position suits you.
How quickly can I start as a school support assistant?
This depends on the current demand situation. In many cases, a start is possible within a few weeks, sometimes even faster if there is an urgent need.
Is there an interview or an aptitude test before employment?
Of course, we conduct personal interviews to assess your suitability and motivation. Often, a personal meeting with the family and/or the care institution is also arranged before support begins. There is no aptitude test or assessment beforehand.
Is the position as a school support assistant temporary or permanent?
Many positions are temporary and are re-approved annually based on the care needs. Depending on how positively the cooperation develops, permanent positions, e.g., as additional substitute staff, are also possible.
How many hours per week do I typically work as a school support assistant?
The number of hours depends on the child’s approved needs and is usually between 20 and 30 hours per week, always oriented to the child’s school or care time. We record your availability during the application process and consider it during matching.
Is it possible to work as a school support assistant part-time or on a freelance basis?
Yes, many school support assistants work part-time or in flexible working time models. A freelance position is only possible in exceptional cases with us. Fundamentally, the child’s personal care situation is always decisive for the working time model.
How much do you earn as a school support worker?
Remuneration varies depending on the qualifications and experience of the school support assistant. Generally, an hourly wage between €18 and €25 is possible. In addition, you can benefit from our other employer benefits.
What additional employer benefits do you offer?
In addition to a fair hourly wage, you benefit from other services with us, such as paid holiday periods, 30 vacation days per year, regular training opportunities, a subsidy for company fitness (Hansefit), and professional guidance from our socio-pedagogical management. We value ensuring that you feel well supported with us. We are happy to discuss the exact conditions with you personally.
Am I entitled to vacation as a school support assistant, and how is it regulated?
Yes, school support assistants are entitled to vacation, which is often aligned with school holidays. With us, you receive 30 vacation days per year as standard.
Are school support assistants paid during holidays?
Yes. Payment is also possible during holiday periods. How this regulation is structured will be worked out during personal discussions.
Do school support assistants have breaks?
Yes, school support assistants have breaks, which are usually planned in consultation with the school and according to the child’s needs. Since school support assistants often also assist during break supervision and social interactions, break times can be flexibly arranged without affecting the child’s support.
Can I choose the school support assistant for a specific child or school?
This often depends on the current care positions and the demand situation of the schools. Individual wishes can be discussed during joint conversations and will be considered if feasible. If you already support a child at a specific school and would like to switch to us as a provider, this is possible at any time.
Am I always assigned only one child, or do I support several children?
As a school support assistant, you usually support a specific child for whom the position has been approved. In some situations, you may temporarily support other children. This will always be decided in consultation with you.
What happens if the child I am supporting is sick or absent?
If the child does not attend school due to illness, support for that day is canceled. Depending on the situation and availability, we try to offer you a substitute assignment with another child in such cases. We will discuss the exact arrangement in advance.
What can I do if I have difficulty meeting the child's needs?
For us, optimal care for the child is paramount. Therefore, it is always important to seek open communication. Both we as the provider, with our professional leadership, and the school and teachers are available to provide advice and support.
Do I receive pedagogical guidance or induction as a school support assistant?
Through our professional leadership with a socio-pedagogical background, we offer induction and ongoing support, if required.
Are there training or further education opportunities for school support assistants?
As a provider, we offer a variety of training courses that can be completed as needed. These are agreed upon and completed in coordination with our professional services.
Are there specific training courses that I must complete before or during my employment?
In principle, there is no specific training that is a prerequisite for working as a school support assistant. However, depending on the individual needs of the child and the care requirements, some training may be required to ensure the quality of the support. As a provider, we offer a variety of training courses that can be completed as needed.
Do I have a fixed contact person at the provider?
Yes. With us, you will be supported from the beginning by a dedicated contact person from our professional leadership team. This person knows your situation, your assigned school, and the child you are supporting, and is your first point of contact for questions, concerns, or daily challenges.
Am I insured through you as a school support assistant?
Yes. As an employee with us, you are legally health insured and covered by statutory accident insurance (Berufsgenossenschaft) for accidents that occur during your work. This also applies to the commute to and from school. Furthermore, our school support assistants are covered by our company liability insurance. If you have any questions about your personal insurance coverage, please do not hesitate to contact us.
For Applicants
Can I become a school support assistant as a career changer without a pedagogical qualification?
Yes. What matters is enjoyment in working with children and a willingness to learn.
Do I need an extended certificate of good conduct?
Yes. Since you will be working with minors, an extended certificate of good conduct (§ 30a BZRG) is legally required and a prerequisite for employment with us. You can apply for the certificate of good conduct at your local municipal administration. We will be happy to assist you if you have any questions about the process.
How do I apply and what happens after my application?
Starting is straightforward: Simply send us your application by email or via our contact form on the website. We usually get back to you within a few working days. If everything fits, a personal introductory meeting follows, where we jointly assess whether the position suits you.
How quickly can I start as a school support assistant?
This depends on the current demand situation. In many cases, a start is possible within a few weeks, sometimes even faster if there is an urgent need.
Is there an interview or an aptitude test before employment?
Of course, we conduct personal interviews to assess your suitability and motivation. Often, a personal meeting with the family and/or the care institution is also arranged before support begins. There is no aptitude test or assessment beforehand.
Apply now in 2 min.!
From career changers without prior experience to experienced school support assistants, every skill finds its place with us. What matters most are your personal strengths.
